Job Description
About the Role Location: Remote - Wisconsin residents If you're interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you!
Pay Transparency This position starts at $13 per hour.
What to Expect As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.
No automotive experience required!
Why apply:
- Work from home while having regular connection with your teammates
- No weekends
- Paid training
- Equipment provided
- Benefits available
- Professional development and growth opportunities
You need:
- Experience: Customer service support
- Skills: Listening, typing and strong computer usage
- Setup: High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline
(Note: Wireless, 5G and satellite internet unfortunately won't work for this role) - See Skills for Success below
Tasks:
- Deliver clear and detailed documentation on part replacements and restrictions
- Provide useful feedback for internal customers in engineering
- Create positive customer experiences for external dealership customers
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
- Handle calls quickly, efficiently and effectively using provided tools
- Communicate clearly and build rapport with customers
Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 7 a.m. - 4 p.m. Central time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success Required Skills - Strong computer navigation and typing skills
- Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- A positive, self-starter attitude with a solid work ethic and strong attention to detail
- Excellent interpersonal and listening skills
Eligibility Requirements - Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- High school diploma or equivalent
- Able to work shifts within the center's hours of operation:
- Monday - Friday
- 8 a.m. - 6 p.m. Central time (9 a.m. - 7 p.m. Eastern time)
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have - Associate degree
- Call center experience
Remote Work Requirements - Wisconsin resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video:
Why Join Our Morley Family The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits - Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits - 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier - Teladoc: 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
About Morley Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices - Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work:
- Click here to view Morley's CCPA Notice for applicants in California:
- Click here to view Morley's privacy policy:
Morley
Job Tags
Remote job, Hourly pay, Holiday work, Temporary work, Home office, Flexible hours, Shift work, Monday to Friday,