Job Description

Hi there! Thanks for your interest in employment with Kid to Kid! Do you love kids' fashion, clothing, and shopping? Do you like the idea of sustainable and recycled styles? Kid to Kid is not your typical thrift store. We serve the community by paying cash for gently used kids things and reselling them at great prices. Our community loves and needs us to help make parenting more affordable. We are seeking a strong manager candidate to manage the daily operations of our store, the team, and inventory.

The Kid to Kid Store Manager oversees the following key store functions;

• Buying - selecting and appraising gently used kid's stuff along with purchasing and merchandising of new product throughout the store
• Marketing - including in-store, social media, and grassroots/community efforts
• Managing - making and managing the schedule of a team of up to 20 individuals. Coaching team to meet and exceed individual and store goals
• Customer Service - providing fast, friendly service in a children's clothing store working with customers daily to meet their buying and selling needs
• Organizing - We have a lot of kids' stuff; both new and used that must be organized to allow parents to find what they are looking for
• Processing - 100s of new items coming in daily must be tagged, hung, and merchandised - from clothes, to baby gear, to hair bows. Every day is different!

The Kid to Kid Store Manager will be responsible for the following daily responsibilities;

• Supervise the daily store operations; coaching the team to provide the highest level of service to customers; both shopping and selling with us.
• Manage customer concerns and handles promptly with an appropriate resolution.
• Manages the hiring of store staff by actively recruiting, reviewing incoming applicants, and interviewing candidates.
• Prepares and manages staff schedules to ensure appropriate in-store coverage during all business hours.
• Conducts monthly staff and buyer meetings. Utilizes other tools throughout the month to continue and reinforce training.
• Identifies training and development opportunities that will assist team to meet and exceed individual in store goals.
• Conducts semi-annual coaching evaluations with all staff, recommending team members for advancement.
• Oversees and maintains an appropriate level of new product items to support new product sales goals.
• Ensures all product is properly merchandised throughout the store and adequate signage is maintained.
• Meets with store owner to review store operations; wins as well as areas needing attention. Develops action plans to address.
• Evaluates racks daily to ensure appropriate seasonality and product mix are represented in each size.
• Provides a safe positive environment for employees, customers, and vendors.
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data.
• Other duties as assigned.

The Kid to Kid Store Manager position requires the following physical requirements;

• Ability to lift up to 30 pounds; required to intake used product, shelve merchandise, and organize incoming product.
• Regularly required to stand, bend, reach, climb, push, pull, lift, carry and walk about the store.
• Must be able to perform duties with or without reasonable accommodations.
• Must be available to work weekends.

The Kid to Kid Store Manager will possess the following qualifications;

• Ability to work both independently and within a team environment.
• Ability to provide, and coach/lead others to provide, prompt and courteous customer service.
• Ability to develop relationships centered on trust and open communication that promote the growth and job performance of their team.
• Ability to interpret and apply company policies and procedures.
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments.
• Ability to evaluate and drive performance of self and others.
• Ability to understand and manage store operations within identified budgets.
• Excellent verbal and written communication skills.
• Ability to stay organized and multi-task in a professional and efficient manner.
• Ability to work 45 hours/week.

The Kid to Kid Store Manager will possess the following Education/Experience;

• College Diploma or equivalent preferred.
• A minimum of 1-3 years of progressive experience in a retail environment.
• A combination of education and experience providing equivalent knowledge.
• Although not required, previous experience in a resale environment a plus.

The Kid to Kid Store Manager is eligible for;

• Competitive Pay.
• Excellent Employee Discount.

We'd love to chat with you and see if our career opportunity would be right for you. Drop us your application and let's talk!

Kid to Kid is always looking for fun, friendly people to join our team who are willing to work hard, multi-task, and that take pride in keeping the store organized and shoppable. Our team members cross train and work in other areas of the store as needed and there are multiple advancement opportunities. We offer flexible schedules that complement your busy life, great employee discounts and a fun retail environment.

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