Job Description
Overview
We are seeking an enthusiastic Inbound Customer Service Representative to support customers who reach out by phone, chat, or email. This role is perfect for someone who thrives on providing exceptional service, enjoys multitasking, and can handle a steady flow of inbound requests.
Responsibilities
Answer inbound customer inquiries through multiple channels (phone, chat, email)
Provide information, assistance, and resolution with a focus on customer satisfaction
Escalate more complex issues to the appropriate team
Log all interactions and case outcomes in the CRM
Follow up with customers when needed
Qualifications
Customer service or call center experience preferred
Strong communication and active listening skills
Comfortable working with CRM tools and digital communication platforms
Able to stay calm and focused during high-volume periods
Self-starter with a positive, team-oriented mindset
Benefits
100% remote role
$20–$22 per hour
Health insurance (for full-time employees)
Paid time off (for full-time employees)
Supportive team and onboarding
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